Brand Policies

Premade items ship within 1-3 business days (excluding weekends/holidays).

Preorders take 4-6 weeks to process.

Processing times may vary due to demand or delays.

A confirmation email with tracking (if applicable) will be sent once your order ships.

Shipping options and costs are shown at checkout, based on destination, weight, and method.

Ensure accurate shipping details to avoid delays or extra charges.

We ship domestically and internationally to select locations.

International orders may be subject to customs duties/taxes, which are the customer's responsibility.

Estimated delivery times are provided at checkout but are not guaranteed due to possible carrier delays.

Processing time is not included in estimated delivery times.

Tracking is available for eligible shipments. A tracking number will be emailed once shipped.

Contact support if you haven't received tracking details.

Some items may be restricted due to local laws. Orders may be canceled if restrictions apply.

If your order is lost or damaged, contact us immediately—we’ll work with the carrier to resolve it.

If marked "delivered" but not received, please contact the carrier directly to file a claim.

We may update this policy at any time. Changes take effect upon posting.

By ordering from Confessence, you agree to these terms. Contact us with any questions.

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